Client Support Manager

Duties and Responsibilities:

A Client Support Manager in FSP is primarily responsible for VIP-client satisfaction: assist clients, resolve issues and implement changes that can strengthen the company’s relationship with its clients. Other duties and responsibilities include, but not limited to:

• Onboarding new clients (individuals and legal entities) and develop working relationships - assisting clients with account opening, addressing issues during account setup, managing accounts, addressing client interactions with compliance/AML
• Handling clients' exceptional requests (conversions, OTC transactions, asset unlocking, etc.)
• Maintenance of client operations within trading system
• Generating brokerage or service reports for clients and senior management
• Keeping documentation and records of client interactions (strictly confidential)
• Managing client cases, interacting with external counterparties – brokers, banks, agents; internal departments – back office, settlements, compliance, legal, AML
• Managing FSP own account within the holding entities
• Maintaining KYC/AML processes for FSP within holding entities
• Developing business relations of FSP with other entities, onboarding
• Interacting with banks regarding FSP transaction issues

Skills and Requirements:

• A Client Support Manager needs excellent communication and interpersonal skills along with practical reporting skills and proficiency in customer management software
• Ability to act on customer feedback and provide meaningful solutions
• Working knowledge of relevant software (Trading system, MOffice, etc.)
• Compiling and presenting analytical reports to management
• Ability to work within tight deadlines
• Acting for business growth and increase sales
• Confidence and ability to deal with HNWI clients and important stakeholders

We offer:

• Work in the modern office in the center of Limassol with Team of open-mind people
• VISA sponsorship for employee and family members
• The Company cover 30% of annual cost of Healthy Plan, which employee will decide to set up with any Insurance Company
• 21 working days of paid vacation
• 12 additional days off per year at the expense of the Сompany
• The Employee is annually entitled to days sick leave with pay